What is Elite Support?

Elite Support
  1. Elite Support Certified dealers deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.
  2. Maximizing Uptime: The ultimate goal of the Elite SupportSM Network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
  3. Continuous Improvement: Every dealership earning the Elite Support certification must meet 135 specific criteria across 22 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
  4. Exceptional Amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.


What is Express Assessment?

Express Assessment

Express Assessment is the commitment to provide a preliminary diagnosis and communication to the customer within 2 hours of arrival. All Elite Support Certified locations participate in Express Assessment.